Privacy Policy

2.1 Personal Information

When you create an account, purchase a service, request support, or otherwise communicate with us, we may collect personal information including:

• Full name;
• Company or business name;
• Email address;
• Mobile phone number;
• Billing address;
• Country;
• State or Province;
• City;
• Postal or ZIP code;
• GST Number (where applicable); and
• Any other information voluntarily provided by you.

Providing certain information may be necessary for us to create your account, deliver our services, verify your identity, or comply with applicable legal and regulatory obligations.

2.2 Account Information

To provide and manage your account, we may collect information including:

• Username;
• Encrypted password credentials;
• Account preferences;
• Service configuration details;
• Account status;
• Login history;
• Account activity; and
• Other information required to administer your account.

For security reasons, passwords are stored in an encrypted or securely hashed format and are not maintained in plain text.

2.3 Service Information

When you purchase or use our services, we may collect information relating to your account and the services you receive, including:

• Purchased products and services;
• Hosting plans;
• Domain registration details;
• SSL certificate information;
• Service configuration details;
• Billing cycle;
• Renewal history;
• Invoice records;
• Order history;
• Assigned IP addresses;
• Service activation dates; and
• Other service-related information necessary to provide and manage your account.

2.4 Technical Information

When you access our website or services, certain technical information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Language preferences;
• Date and time of access;
• Referring website addresses;
• Pages visited;
• Website usage information;
• Diagnostic information; and
• Other technical information necessary to improve website functionality, maintain security, and prevent fraud.

This information helps us understand how our website and services are used and enables us to improve performance, troubleshoot technical issues, and protect our infrastructure.

2.5 Customer Support Information

When you contact our customer support team, we may collect information including:

• Support tickets;
• Email correspondence;
• Live chat conversations (where available);
• Screenshots;
• Log files;
• Attachments;
• Technical information provided during troubleshooting; and
• Any other information you voluntarily provide while requesting assistance.

This information enables us to investigate issues, provide technical support, improve our services, and maintain records of customer interactions.

3.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• create an account;
• purchase or renew a service;
• register a domain name;
• request an SSL certificate;
• contact customer support;
• submit support tickets;
• participate in surveys or promotions;
• subscribe to newsletters or marketing communications; or
• otherwise communicate with us.

You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

3.2 Information Collected Automatically

Certain information is collected automatically when you visit our website or use our services.

This may include information collected through cookies, server logs, browser technologies, device identifiers, and similar technologies used to maintain security, improve website functionality, personalize your experience, and analyze website performance.

3.3 Information from Third Parties

We may receive information from trusted third-party service providers where reasonably necessary to provide our services or comply with legal obligations.

Such information may include:

• payment confirmation from payment service providers;
• domain registration information from domain registrars;
• licensing information from software providers;
• fraud prevention and security verification data;
• publicly available business information; and
• other information lawfully shared by trusted service providers.

We use such information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

3.4 Information Required by Law

In certain circumstances, we may collect, verify, retain, or disclose information where required to comply with applicable laws, legal processes, regulatory requirements, court orders, governmental requests, or lawful investigations.

We will process such information only to the extent necessary to comply with our legal obligations.

4.1 Account Creation and Management

We use your personal information to:

• create and manage your customer account;
• verify your identity where necessary;
• authenticate your access to our services;
• maintain account security;
• manage account preferences; and
• provide access to purchased products and services.

4.2 Service Delivery

Your information is used to:

• provision hosting services;
• register domain names;
• issue SSL certificates;
• activate purchased products;
• configure services;
• manage renewals;
• process upgrades and downgrades; and
• deliver the services you request.

4.3 Billing and Administration

We use your information to:

• generate invoices;
• process payments;
• maintain billing records;
• calculate applicable taxes;
• detect payment fraud;
• verify transactions; and
• comply with financial and accounting obligations.

4.4 Customer Support

Information collected through support requests enables us to:

• investigate technical issues;
• respond to inquiries;
• troubleshoot service-related problems;
• monitor service quality;
• improve customer support; and
• maintain records of customer communications.

4.5 Security and Fraud Prevention

We may use personal and technical information to:

• detect suspicious activities;
• prevent fraud;
• identify unauthorized access attempts;
• protect customer accounts;
• secure our infrastructure;
• investigate abuse;
• enforce our Terms and Conditions; and
• comply with applicable legal obligations.

4.6 Service Improvement

Information collected through our website and services may be used to:

• improve website performance;
• enhance user experience;
• identify technical issues;
• develop new products and features;
• optimize existing services; and
• better understand how customers interact with our website.

4.7 Legal Compliance

We may process personal information where reasonably necessary to:

• comply with applicable laws;
• respond to lawful requests from governmental authorities;
• satisfy court orders;
• resolve disputes;
• enforce legal rights;
• protect the rights, property, or safety of the Company, our customers, or others; and
• meet regulatory obligations.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember user preferences, improve security, analyze website performance, and enhance the overall browsing experience.

Cookies generally do not contain information that directly identifies you; however, they may be associated with information linked to your account or device.

5.2 How We Use Cookies

We use cookies and similar technologies for purposes including:

• maintaining secure login sessions;
• remembering user preferences;
• improving website functionality;
• enhancing security;
• preventing fraudulent activity;
• measuring website performance;
• understanding visitor behavior; and
• improving our products and services.

5.3 Types of Cookies We May Use

Depending on the services available on our website, we may use:

Essential Cookies

These cookies are necessary for the operation of the website and cannot generally be disabled without affecting core functionality.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website so that we can improve performance and user experience.

Functional Cookies

These cookies remember preferences such as language settings, login sessions, and other website customization features.

Marketing Cookies

Where applicable, these cookies may be used to measure the effectiveness of marketing campaigns and provide more relevant communications.

5.4 Managing Cookies

Most web browsers allow you to manage, restrict, or disable cookies through browser settings.

Please note that disabling certain cookies may affect the functionality, security, or performance of portions of our website.

9.1 Customer Ownership of Content

Customers retain full ownership of the websites, applications, databases, emails, files, and other content they upload, host, or store using our Services ("Customer Content").

Except as described in this Privacy Policy or where required by applicable law, the Company does not claim ownership of Customer Content.

9.2 Limited Access to Customer Content

We respect the privacy of the data entrusted to us.

The Company does not routinely monitor, inspect, access, or review Customer Content hosted through our Services.

Access to Customer Content is limited to situations where it is reasonably necessary to:

• provide technical support requested by the Customer;
• investigate technical issues affecting the Services;
• respond to security incidents or suspected unauthorized access;
• investigate abuse, fraud, spam, malware, phishing, or other violations of our Terms and Conditions;
• protect the security, integrity, or reliability of our infrastructure;
• comply with applicable laws, court orders, or lawful governmental requests; or
• protect the rights, property, or safety of the Company, our customers, or others.

Where practical and legally permissible, access to Customer Content will be limited to the minimum extent reasonably necessary for the applicable purpose.

9.3 Customer Responsibility

Customers remain solely responsible for:

• the content they host;
• the legality of such content;
• obtaining any necessary permissions or licenses;
• maintaining independent backups where applicable;
• protecting sensitive information stored on their websites or servers; and
• ensuring compliance with applicable privacy and data protection laws relating to their own websites and services.

9.4 Data Processing

Where Customer Content is processed by the Company, such processing is performed solely for the purpose of providing the requested Services, maintaining system security, resolving technical issues, or complying with applicable legal obligations.

The Company does not use Customer Content for advertising purposes or sell Customer Content to third parties.

10.1 Service Providers

We may share information with trusted service providers who assist us in operating our business, including:

• payment processing providers;
• domain registrars;
• ssl certificate providers;
• software licensing providers;
• data center and infrastructure providers;
• customer support tools;
• security and fraud prevention providers;
• analytics providers; and
• other technology partners necessary to provide our Services.

These providers are authorized to use such information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

10.2 Legal Requirements

We may disclose personal information where we reasonably believe disclosure is necessary to:

• comply with applicable laws;
• satisfy court orders or legal processes;
• respond to lawful requests from governmental authorities;
• investigate fraud or illegal activities;
• enforce our legal rights;
• protect the security of our Services; or
• protect the rights, property, or safety of the Company, our customers, or the public.

10.3 Business Transfers

If the Company undergoes a merger, acquisition, corporate restructuring, investment, asset sale, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor entity will continue to process personal information in accordance with this Privacy Policy or provide notice of any material changes where required by law.

10.4 No Sale of Personal Information

The Company does not sell, rent, or trade customers' personal information to third parties for their independent marketing purposes.

13.1 Security Measures

Depending on the nature of the Services, security measures may include:

• Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption;
• encrypted password storage using secure hashing techniques;
• firewalls and network security controls;
• access controls and authentication procedures;
• security monitoring and logging;
• regular software updates and security patches;
• malware detection and prevention mechanisms;
• backup and disaster recovery procedures; and
• other reasonable security measures appropriate to the nature of the information processed.

13.2 No Absolute Security

While the Company takes reasonable measures to protect personal information, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure.

Accordingly, the Company cannot guarantee absolute security and encourages Customers to take appropriate precautions to protect their own accounts, passwords, devices, and sensitive information.

13.3 Customer Responsibilities

Customers are also responsible for helping protect their own information by:

• maintaining strong and unique passwords;
• protecting account credentials;
• enabling additional security features where available;
• promptly reporting suspected unauthorized access;
• keeping software and devices updated; and
• following generally accepted cybersecurity best practices.